Customer Service Representative
Pubblicato il 09-10-2026 - ZIM in Genova
Meet the company behind the Z Factor At ZIM, we believe shipping can be exciting. In a fast-moving industry, we’ve made our mark with a fresh and unique approach; we’re all about our people, and our people are all about the Z Factor.
So, what is our Z Factor? It’s the spirit of Innovation and Togetherness, it’s the Can-Do Approach, the Agility in thought and action, it’s the personal touch with both employees and customers.
Driving Global Trade Forward: Operating globally in over 90 countries, and serving over 32,000 customers in 300 ports worldwide, our differentiated global-niche strategy covers major trade routes with a focus on select markets.
Our mission? To deliver an outstanding customer experience. We’ve blended cutting-edge, data-driven strategies with creative, tailored solutions to keep up with our customers’ evolving needs.
Are you ready to unleash your Z Factor?
Who we are looking for:
The Customer Service Representative works within the Customer Service Department and plays a key role in delivering a high-quality customer experience throughout the shipment lifecycle. The role is responsible for managing customer interactions and service requests in a timely, accurate and proactive manner, ensuring compliance with defined service levels and contributing to the continuous improvement of customer satisfaction.
The ideal candidate takes ownership of customer requests from initial contact through resolution, proactively monitors service schedules and shipment-related activities, identifies and communicates potential issues or changes, and ensures that all relevant information and actions are accurately captured and followed up.
The role also actively supports customers in adopting ZIM’s digital solutions, promotes the use of MyZIM and contributes to increasing customer engagement and satisfaction through proactive communication and feedback collection.
Strong attention to detail, responsiveness, accountability and a proactive mindset are essential to succe