Information Technology Assistant

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Organizational Setting
The Digital FAO and Agro-Informatics Division (CSI) is responsible for information technology (IT) activities within the Organization. CSI performs on behalf of the Organization the following critical roles: defining FAO IT policies and providing strategic advice on IT architecture and standards, governance, policy and operational matters while monitoring organizational compliance; defining the mechanisms for managing FAO's information and data; protecting FAO's information assets and ensuring confidentiality, integrity and availability; ensuring provision of IT services that are core for the Organization's global operations and supporting the information and business processes; coordinating organization-wide IT activities in order to reduce duplication and fragmentation and to increase integration of information data, systems and platforms, mobilizing IT resources from across' the Organization.
The post is located in the Digital FAO and Agro-Informatics Division (CSI) at FAO headquarters in Rome, Italy.

Main Purpose




The Information Technology Assistant (Global Operations, End-Point Computing) coordinates and performs Information Technology (IT) support functions. He /she ensures quality, transparency and consistency of IT service delivery in line with established IT procedures and Service Level Agreements (SLAs).

Supervision Received/Exercised
The Information Technology Assistant (Global Operations, End-Point Computing) reports to the Information Technology Officer and follows technical standards and procedures established by the IT Division. He / she acts independently in routine matters, in line with established policies and procedures. Supervision received is focused on divisional/ departmental IT priorities, in particular the meeting of timelines and the quality of support given to clients and ensuring learning opportunities.

Working Relationships
The incumbent has frequent interaction with staff at all levels within the work unit to r

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8bqr4u