09 ott - Italia
Mercier Consultancy MD
Italian Speaking Customer Service Agent For Mercedes
Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with world-class international organizations. We specialize in facilitating seamless career transitions, ensuring that every candidate finds their ideal role while enjoying unparalleled professional support.
Job Overview
We are currently seeking a motivated professional for an Italian Speaking Customer Service Agent For Mercedes position in Greece. This unique opportunity allows you to represent an automotive icon, providing high-end support to customers while enjoying one of the best job markets for Italian-speaking jobs in Europe.
Key Responsibilities
- Deliver premium customer support to Mercedes vehicle owners and prospective buyers
- Provide technical and general information regarding the luxury automotive product range
- Manage inquiries via telephone, email, and live chat with a focus on brand excellence
- Assist customers with navigation of Mercedes-Benz digital platforms and connected vehicle services
- Handle conflict resolution and troubleshooting for automotive service requests with grace and efficiency
- Maintain detailed customer records within the CRM to ensure accurate service history
- Contribute to the continuous improvement of the client support experience in the competitive automotive industry
Requirements
- Native or fluent Italian (spoken and written)
- Proficiency in English for corporate communication
- Valid EU passport (mandatory)
- Strong passion for the automotive industry and premium customer service
- Excellent communication skills and the ability to maintain a professional demeanor under pressure
- Ability to relocate to Greece for this exciting career opportunity
Benefits
What We Offer
- Competitive Monthly Salary
- 2 Extra Salaries Per Year (13th and 14th salary)
- Monthly Performance Premio
- Fully Paid Training programs tailored to the automotive industry
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