Data Center Operations Engineer (DCOE) Italy
Pubblicato il 10-10-2026 - DATA4 Group in Milano
DATA4 creates Smart & Scalable digital facilities for our customers. Our network of highly connected, resilient and sustainable data center campuses underpins our customers’ digital growth in Europe. DATA4 Group finances, designs, constructs and operates its own data centers.
Delivered through our data center campus model, we provide our customers with secure, scalable and high-performance data hosting solutions. These are the core of everything we do – from the proactivity we show in delivering great outcomes for our clients, to the responsibility we show as a key contributor to the digital economy. To be entrepreneurial – we are teams of doers who make things happen - with autonomy, energy and a sense of responsibility The Data Center Operations Engineer (DCOE) is responsible for the safe, reliable and efficient operation of critical data center infrastructure.
The role ensures service continuity, operational excellence, and compliance with technical, safety and contractual requirements, through the management of maintenance activities, incidents, changes, and technical vendors.
The Data Center Operations
Engineer (DCOE) operates with autonomy on day-to-day operations, acting as a key interface between internal teams, customers, and service providers.
Technical Operations
Ensure the continuous operation of critical infrastructure (electrical, mechanical, cooling, fire protection, low current systems) Monitor infrastructure performance using BMS and monitoring tools Supports, validates, follows-up and manage preventive and corrective maintenance activities Participate in commissioning, testing, and handover activities when applicable Own the incident management lifecycle: detection, assessment, escalation, resolution, and closure Coordinate and contribute to root cause analysis (RCA) and define corrective and preventive actions Participate in and support incident simulation drills and crisis scenarios Plan, review,
and supervise maintenance schedules and interventions Use maintenance management tools (CMMS or equivalent) to track activities, performance, and compliance Vendor &
• Contract Management Manage technical service providers on-site (multi-technical, maintenance, specialized vendors) Lead performance reviews, issue escalation, and continuous improvement actions Customer &
• Stakeholder Interface Act as a technical point of contact for customers during maintenance operations and incidents Support customer audits, certifications, and reporting needs Participate in contractual and operational meetings with customers Reporting &
• Documentation Produce and review operational and monthly reports Maintain accurate and up-to-date technical documentation (procedures, reports, asset data) Ensure strict application of DATA4 Health &
• Safety rules by all third-party companies operating on site (contractors, vendors, service providers) Verify compliance with safety procedures, work permits (PTW), LOTO, and site-specific HSE requirements before and during interventions Identify and manage co-activities risks within the area of responsibility, especially during planning and scheduling of maintenance works and projects Coordinate with relevant stakeholders to prevent conflicts between simultaneous activities and ensure safe execution conditions Conduct regular safety inspections and audits of ongoing works and contractor activities Report unsafe situations, near misses, and deviations,
ensuring immediate corrective actions Actively participate in the investigation and root cause analysis (RCA) of incidents occurring within the scope of responsibility Contribute to continuous improvement of safety practices and promote a strong safety culture on site RESPONSIBILITES IN TERMS OF IMS CERTIFICATIONS Respect and enforce certification policies in terms of: Respect and enforce environmental policies.
Information security: Respect and enforce information security policies Energy: Respect and enforce the policy of reducing energy consumption.
Education and experience Degree in electrical, mechanical, or related technical field (or equivalent experience) Minimum 5 years of experience in operations, critical facilities, or industrial environments (data center experience is a plus) Experience in maintenance, incident management, or technical operations roles Experience working with external vendors or service providers Professional working proficiency in English Solid understanding of electrical (HV/LV), mechanical/cooling, and fire safety systems in operational environments, with hands-on exposure to maintenance, troubleshooting, and safety practices (e.g. LOTO, redundancy, critical systems) Experience using monitoring tools (BMS or equivalent) to track performance, alarms, and system status Proven experience in incident management and root cause analysis (RCA), with a structured and rigorous approach Experience planning and overseeing maintenance activities, with attention to quality, safety, and documentation Experience working with technical service providers, with ability to coordinate, escalate, and drive resolution Strong communication skills, able to interact effectively with technical teams, vendors, and customers Effective collaboration with cross-functional teams and partners Customer-oriented mindset with awareness of business impact of operations