Technical Support Specialist
Pubblicato il 10-10-2026 - Radiometer in Milano
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Masimo, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Masimo is a global medical technology company that develops and produces a wide array of industry-leading monitoring technologies, including non-invasive measurements, sensors, patient monitors, and automation and connectivity solutions. Our mission is, Masimo innovations empower clinicians to transform patient care. When you join our team, you’ll be part of a culture that’s driven by passion, challenging the status quo, and making an impact in the lives of others. Learn about the Danaher Business System which makes everything possible.
The Technical Support Specialist is responsible for providing first- and second-level technical support to customers and end users, ensuring product and service issues are accurately documented, investigated, and resolved. The role also supports customer training, service-related activities, and collaboration with Sales and Product Marketing to help ensure a high level of customer satisfaction. This position reports to the Technical Service Manager, part of the Technical Support Team in the Netherlands, and will be an on-site role in our office in Milan. In this role, you will have the opportunity to: Receive and respond to technical support requests by telephone and email, providing first- and second-level support and training to end users. Document complaints and product failures in accordance with the Masimo Quality System, and initiate repair or replacement of failed or defective products. Act as the customer advocate for service-re