Guest Experience Agent, Season 2027
Pubblicato il 10-10-2026 - Belmond in Portofino
Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino.
Nestled in the picturesque Portofino hills, Villa Beatrice offers a blend of sophistication and rich history, bathed in the warm Ligurian light. As part of our legendary story, you will experience Ligurian living at its finest, surrounded by nautical spirit and breathtaking views.
We are looking for the next season 2027, a Guest Experience Agent to join our dedicated team at Villa Beatrice.
This is not just a job, it's a calling to help shape unforgettable moments for our guests, all while growing within an environment that values excellence, creativity, and the art of hospitality.
He/She will reports a Villa Manager.
Main duties & responsibilities:
- Daily Operations Support: Assist in managing front-of-house departments to uphold high service standards;
- Guest Welcome: Greet guests warmly, providing personalized attention throughout their stay;
- Feedback Analysis: Help analyze guest feedback and develop strategies to enhance their experience;
- VIP Coordination: Support pre-arrival preparations and ensure VIP guests have an impeccable stay;
- Relationship Building: Foster meaningful relationships with guests and colleagues;
- Communication: Maintain clear communication between departments to efficiently resolve guest requests;
- Personalization: Execute strategies to create unique and personalized guest experiences.
- Experience: At least 2 years in a similar role within a luxury brand, with an international mindset and a passion for creating magical guest experiences;
- Education: Bachelor's degree in Hospitality Management or a related field (preferred);
- Communication: Excellent written and spoken communication skills in Italian and English (additional languages are a plus);
- Luxury Standards: Passion and aptitude for luxury hospitality sta