[RWROM] - Night Manager
Pubblicato il 10-10-2026 - Rosewood Hotel Group in Roma
As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. Supervise and lead the Night Front Office team, ensuring efficient and professional overnight operations.
Participate in the training, coaching, and development of the Night Team.
Ensure seamless late arrivals and early departures while maintaining exceptional guest service standards.
Handle special guest requests, complex situations, and urgent matters occurring after the closure of Housekeeping and Room Service operations.
Coordinate closely with Concierge, Housekeeping, Food & Beverage, Spa, and Valet teams to ensure a seamless guest experience.
Monitor reservations, financial reports, and night audit procedures to ensure operational accuracy.
Oversee billing follow-up for daily departures and monitor credit limits in accordance with hotel policies.
Maintain accurate guest records and ensure confidential information is updated within the Property Management System.
Track key performance indicators and recommend continuous improvement initiatives for overnight operations.
Ensure the implementation and monitoring of quality standards and luxury service procedures.
Ensure compliance with internal procedures, policies, and safety regulations.
Work closely with the Security team to ensure the safety and wellbeing of guests and employees throughout the night.
Maintain Front Office and back-office areas in a clean, organized, and secure condition.
Support the hotel's sustainability initiatives and promote environmental best practices among team members.
Assists in the recruitment and selection of all Guest Services associates. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates.
Oversees the punctuality and appearance of all associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the h