Director of Professional Services, WordPress VIP
Pubblicato il 10-10-2026 - Lever in Verona
Our partner is looking for a Director of Professional Services, WordPress VIP based in Italy. This is a senior leadership opportunity for an experienced Professional Services executive to shape and scale an enterprise delivery organization. You'll lead teams responsible for migrations, implementations, and complex custom engagements for major enterprise customers. The role combines operational leadership with commercial ownership, including revenue, margin, pricing, and expansion opportunities.
You'll define repeatable service offerings while retaining the flexibility required for sophisticated customer environments. AI will be central to modernizing delivery, improving efficiency, and creating capacity for higher-value work. You'll also influence broader Customer Experience strategy and collaborate closely with Sales, Product, Support, and Account Management. This is a high-autonomy, fully remote role suited to an operator who thrives on accountability, transformation, and measurable customer impact.
Lead and manage a Professional Services organization comprising engineers and delivery managers, overseeing migrations, implementations, and custom enterprise engagements.
Own end-to-end delivery performance, including project health, escalations, customer outcomes, quality, timelines, scope, and operational execution.
Build an AI-augmented delivery organization that uses AI to accelerate execution, improve time-to-value, increase efficiency, and create capacity for more complex work.
Develop and maintain a clear portfolio of Professional Services offerings that can be consistently scoped, priced, sold, and delivered while retaining appropriate flexibility for enterprise customers.
Own the commercial performance of Professional Services, including revenue, margin, engagement pricing, expansion opportunities, and the connection between delivery outcomes, retention, and growth.
Partner with Sales and Account Management to scope and price engagements accurately, manage th