Runner - Milan
Pubblicato il 10-10-2026 - Golden Goose Group in Milano
DESCRIPTION
We are looking for a passionate talent to build our customer experience.
MISSION
The Runner plays a dynamic, fast-paced role on the retail team, serving as the critical operational bridge between the back-of-house (BOH) stockroom and the sales floor (FOH). Reporting directly to the Store Operations Manager, the Runner ensures continuous stock flow, lightning-fast product retrieval for Sales Associates, and optimal sales floor replenishment to maximize conversion and minimize customer wait times. In addition to operational stock flow, the Runner actively engages in direct selling on the floor, contributes to achieving store commercial targets, and provides logistical support for in-store workshops and external partnership events.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Direct Sales, Floor Support & Commercial Targets
- Direct Sales & Target Achievement: Actively participate in direct selling and customer interaction on the shop floor, assisting clients with product inquiries, suggesting complementary items, and directly contributing to store sales goals and main KPIs.
- On-Site Representation & Promotion: On-site representation, sales, and workshop promotion.
- Real-Time Floor Support: Partner directly with floor staff and Dream Makers by rapidly retrieving requested sizes, product categories, and customization materials from the stockroom during client fittings.
- Client Engagement & Registration: Offer a warm welcome to clients, passionately share Golden Goose product heritage, and ensure customers are properly registered on the Golden App for CRM profiling.
2. External Partnerships & Workshop Support (Non-Managerial Role)
- Workshop Material Readiness: Assist in transporting, setting up, and clearing materials, tools, and stock required for in-store workshops and creative activations.
- Partner Activation Support: Provide operational and stockroom support during external partner events and local PR activations (managing stock flow, packaging, and spa