10 ott - Italia
Bystronic Group
Field Service Technician - Automation Italy / worldwide## Who we are. We are Bystronic - a global technology company passionate about shaping the future of industrial manufacturing. We want to work with people who support us in creating new possibilities for connected sustainable production worldwide.As a leading partner for solutions for sheet metal and material processing, we combine laser cutting technology, press brakes, automation, and software with innovative laser applications for new materials and processes.### What you will be doingTechnical area:* Install, start up and commission automated production lines, integrated cells and complex automation systems.* Support customers during ramp-up and production start-up, ensuring a smooth system handover.* Provide advanced technical support on-site and remotely.* Diagnose and resolve complex electrical, electronic, software, pneumatic and mechanical issues.* Perform diagnostics,
parameterization and optimization using dedicated tools and industrial software.* Work with drives and frequency inverters and verify interfaces between machines, production software and management systems.* Carry out software updates, downgrades and modifications in live production environments.* Perform retrofits and technological upgrades to improve system reliability, productivity and safety.* Manage technical escalations from branch offices and 1st Level Technicians.* Collaborate with Engineering, Technical Support, R&D; and Product Management on non-standard technical issues.Customer interactions:* Act as a trusted technical contact throughout installation, ramp-up and production.* Train customer operators and maintenance teams on system operation, troubleshooting and safety.* Provide practical recommendations tailored to the customer's production environment.Internal collaboration and learning:* Support the technical development of 1st Level Field Service Technicians and share best practices across the organization.* Prepare clear se
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