Service Management Specialist
Pubblicato il 10-10-2026 - GETEC Group in Firenze
WEN WIR SUCHEN
Bei GETEC ist unser Antrieb der Sinn und unsere Kraft sind die Menschen. Wir suchen leidenschaftliche, vorausschauende Menschen, die Teamarbeit schätzen, Verantwortung übernehmen und etwas bewirken wollen. Wenn du dich in einem kollaborativen Umfeld wohlfühlst, Innovation schätzt und bereit bist, die Zukunft der Energie und Nachhaltigkeit zu gestalten, passt du genau zu uns. Unterstütze uns dabei, die Dekarbonisierung und die digitale Energiewende in Europa voranzutreiben.
YOUR FUTURE TASK
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- We rely on your expertise to support and continuously improve IT service management processes across GETEC.
- You coordinate operational service governance activities between internal stakeholders and GETEC's managed service partners.
- Monitoring and reporting on service performance, KPIs, SLAs, XLAs, and operational metrics is part of your responsibility.
- You support incident, problem, change, request, and major incident management processes to ensure stable service delivery.
- Facilitating service review meetings and operational governance forums belongs to your area of responsibility.
- You assist in root cause analysis and contribute to the development of continual service improvement initiatives.
- Maintaining service documentation, process standards, operational procedures, and knowledge management records lies in your hands.
- You support supplier and vendor performance management activities and ensure transparency regarding service quality.
- Ensuring compliance with security, risk, audit, and governance requirements is part of your role.
- You contribute to service transition, operational readiness, and change implementation activities.
- Identifying opportunities for process optimization, automation, and operational efficiency improvements forms an important aspect of your work.
- You support initiatives aimed at improving employee and customer experience throughout the service delivery lifecycle.
You As a Person And What You Bring
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