Mitarbeiter/in Remote Support
Pubblicato il 10-10-2026 - Satispay in Milano
Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn’t stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives.
By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need.
Ticketing & Queue Management – Handle user requests primarily via email and ticketing systems (e.g., Zendesk) with low to medium complexity, maintaining precise ticket categorisation.
Multi-channel Support – Manage basic direct messages (DMs) and social media interactions, and handle inbound/outbound calls as required by operational needs.
Team Collaboration – Work closely within your team under the guidance of a Team Lead (TL), leveraging the Quality team for continuous support, alignment, and proper escalation of complex issues.
Continuous Learning – Engage in a comprehensive ~17-day onboarding and training program,
followed by day‑to‑day mentoring with an assigned buddy to constantly sharpen your skills.
Empathy & Communication – You have a strong sense of empathy, putting yourself in the user’s shoes to solve their problems efficiently.
Tech Savviness – Previous exposure to ticketing systems like Zendesk or managing digital customer communications is a strong plus.
CareAbout: how we support your impact
Health – Private insurance for you and your family, psychological support with Serenis, mental health workshops
Financial resources – Stock Option Plan, Meal vouchers, Relocation support if you’re moving countries
Growth and development – Professional development programs, Internal mobility, Language courses with Preply
Flexibility – Unlimited PTO, Hybrid working policy, Flexible working hours
Family – Enhanced parental leave, Additional leave for child sickness
The final compensation package is tailored according to your unique experience and expertise. If your skills go bey