Senior director, ceg emea field ops lead
Pubblicato il 10-10-2026 - Servicenow in Roma
Service Now's worldwide Customer Excellence Group (CEG) is a global network of employees and partners with a singular mission: to ensure customer success. We build trusted relationships, learn our customers' businesses, and deliver value-based outcomes that make Service Now the best decision they ever made. The CEG Strategy, Product, & Operations team (SPO) is the powerhouse that propels CEG forward. We are the strategic engine for the organization, driving org-wide programs to forge critical cross-functional partnerships to empower CEG's most vital initiatives, as well as providing the operational rhythm that powers BAU Operations. Reporting directly to the VP of CEG Global Field Ops, the Senior Director, EMEA Field Operations will lead the operational engine for the Customer Excellence Group (CEG) across EMEA.
This role drives the strategy, planning, and execution that enable CEG's customer success and post-sale teams to deliver value-based outcomes at scale-owning the operating cadence, performance management,
and cross-functional alignment that keep the EMEA field running and growing. The ideal candidate is a builder who thrives in ambiguity, pairs strong financial and analytical rigor with executive presence, operates with speed and urgency, and is energized by executing with excellence across a large, matrixed organization.
This role provides daily business partnership and strategic operations support to the GVP, EMEA CEG and her leadership team. The individual will be looked upon to drive strategic transformation within EMEA and help the team achieve its stated business objectives.
Strategic Leadership Define and execute the operational strategy and annual operating plan for CEG across EMEA, ensuring alignment with global CEG priorities and consistency across Geos and segments Own the performance and health of the EMEA field organization-tracking the metrics, targets, and forecasts that govern customer success, renewals, and expert services Continuously impro