Freight forwarding operations manager
Pubblicato il 10-10-2026 - Savino Del Bene in Firenze
Freight Forwarding Operations Manager_Relocation to India Location: Florence, Italy (HQ Onboarding) Mumbai, India (Relocation) Department: Global Operations & Supply Chain Reporting To: Director of Operations, India Contract Type: Full-time, Multiyear International Assignment (Renewable) About the Role The role of Operations Manager will oversee local and international freight execution. Following a structured onboarding period at our Global HQ in Florence, Italy, you will relocate to Mumbai to lead end-to-end Air & Ocean import/export operations, optimize logistics workflows, and manage local operational teams.
Key Responsibilities
Operational Leadership: Oversee daily Ocean & Air freight movements, ensuring high service levels, optimal transit times, and flawless execution from origin to destination. Carrier & Vendor Management: Negotiate operational terms, allocate volume across ocean liners and airlines, and audit performance against service-level agreements (SLAs) with drayage, customs, and warehousing partners.
Process Standardization & Compliance: Implement local SOPs,
enforce strict compliance with international transport regulations, customs requirements, and Incoterms 2020. Escalation & Exception Management: Serve as the senior point of escalation to resolve supply chain disruptions, port congestion, routing issues, and operational bottlenecks. Performance Metrics & Systems: Track operational KPIs (file profitability, dwell time, carrier compliance) and maintain absolute data integrity within the TMS platform.
Onboarding & Relocation Structure Immersive training on company operational systems, global control tower frameworks, standard operating procedures, and cross-functional alignment. Relocate to Mumbai to take direct control of local logistics operations, manage ground teams, and drive operational efficiency.
Candidate Profile Experience: 3–5 years in freight forwarding operations, station management, or international logistics execution (Air & Ocean r