Customer Care Specialist
Pubblicato il 10-10-2026 - Lexroom in Milano
Lexroom is building the AI platform where legal work gets done. In just over two years, we've grown from zero to €25M ARR, and today more than 20,000 legal professionals across Italy, Spain, Germany, France, and Bulgaria rely on Lexroom.
We're backed by $73M from Left Lane Capital, Base10 Partners, and Eurazeo, and we're a team of around 300 builders who move fast, say things straight, and own each outcome.
Our next goal? Become Europe's most-used legal product.
Why Lexroom?
• Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.
• Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.
• Deliver Meaningful Results: Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently.
At Lexroom, we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.
Your Key Responsibilities
• Act as a trusted advisor for Lexroom's customers in Italy and Germany managing support requests across chat, email, calls, and proactively engaging with them to drive product adoption and satisfaction.
• Own the full resolution flow: triage, prioritize and resolve tickets, run regular check-ins and feedback sessions, and escalate complex cases to the right internal team.
• Act as the voice of the customer internally — feeding insights back to product and other teams to improve processes, reduce churn, and shape the roadmap.
What You’ll Bring
• You are fluent in Italian and in German — native speaker preferred, C1/C2 welcome.
• You have fluent English: you're comfortable reading documentation and understanding spoken English.
• You have 0-2 year of experience in customer-facing roles (Customer Support, Customer Success, Sales, Operations, or similar).
• You are familiar with sales or customer support tools (Intercom, Notion, etc.), and you pick up new tools quic