Service asset configuration manager
Pubblicato il 10-10-2026 - Generali in Milano
We are looking for a Service Asset Configuration Manager who will work within the Quality Management and Tools Configuration Unit in GOSP, responsible for governing and maintaining the organization's Configuration Management System (CMS) and Configuration Management Database (CMDB), ensuring that IT assets, configuration items (CIs), and their relationships are accurately identified, controlled, and maintained throughout their lifecycle. The candidate will work inside an international team in the domain of Service Asset Configuration Management (ITIL 3)/ Service Configuration Management (ITIL 4), focusing on:
Requirement gathering, analysis and design of solutions based on Service Now platform to solve problems in the SACM/SCM domain
Housekeeping of the whole CMS (Configuration Management System) and the underlying CMDB (Configuration Management DB) with maintenance and improvement activities
Monitoring, Reporting and Quality attestation of the CMDB's content
Proposing and steering daily improvements in the CMS like but not limited to:
usage of Service Now best practices instead of custom alternatives, adoption of new features in favor of old ones, evangelize colleagues to obtain the maximum value out of Service Now platform both for SACM/SCM disciplines and for cousins' ones
Supporting the design of integrations between Service Now and other tools
Supporting the automated discovery of IT assets and services and maintaining service maps and application dependency models
Defining, initiating, managing and reporting about CMDB validation campaigns. Key responsibilities of the role will include: Requirement analysis and solution design on Service Now CMS/CMDB maintenance and improvement CMDB monitoring and quality assurance Continuous improvement and best-practice adoption Support integrations with other tools Requirements ITIL 3 SACM and/or ITIL 4 SCM expertise Strong Service Now ITSM and ITOM experience Discovery and Service Mapping Workflow and process design Report