Overview As the Global Customer Intelligence & CRM Insights Manager, you will steer global customer data analysis to inform Regions and Countries. You serve as the Global CoE for customer insights, collaborating with cross-functional teams to align analytics with business goals and uplift marketing impact and revenue. You manage data workflows, dashboards, and KPI reporting, turning insights into clear recommendations for stakeholders. This role blends analytics, data governance, and strategic CRM initiatives at Amplifon's Milan HQ.
Retribuzione / Benefits
annual welfare plan
health insurance
supplementary pension
on-site canteen
free company parking
learning platforms and training
Responsabilità
Provide leadership and coordination to deliver on project objectives
Analyze data from multiple databases to optimize business insights
Translate data insights into concise recommendations for marketers and stakeholders
Lead product, pricing, and revenue analyses with KPI monitoring and reporting

Create ad-hoc analyses to answer specific business questions
Design data flows from a data warehouse using SQL (Python a plus)
Build and maintain KPI dashboards ensuring data quality and readability
Gather customer insights from Speech Analytics
Coordinate CRM projects with Global IT and manage Data Governance and Data Rooms
Requisiti fondamentali
~ University Degree in Mathematics, Statistics, Engineering, or Economics
~≥6 years in handling large data sets, statistical models, and dashboards
~ Advanced skills in Excel and Power BI or equivalent BI tools
~ Advanced SQL; Python is a plus
~ Strong analytical thinking, mathematical abilities and business acumen
~ Fluency in English; willingness to travel occasionally
~ Strong analytical thinking
~ Storytelling and presenting data-driven insights
~ Ability to translate data into meaningful business recommendations
~ SQL
~ Python
~ Excel

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