10 ott - Bologna
Altro
About The Role We are looking for a highly analytical and detail-oriented After Sales Analyst to join our team.
About The Role We are looking for a highly analytical and detail-oriented After Sales Analyst to join our team.
This position offers the opportunity to work in an international automotive environment, collaborating with engineering, product management, pricing, and after-sales teams to support strategic service programs.
Responsabilities Collect, consolidate, and manage After Sales data like service contract, repair methods, diagnostics etc.
Analyze after-sales performance data and customer service information to identify trends and offer technical support.
Develop dashboards and reports to support management decisions.
Monitor warranty claims, service quality, and customer satisfaction.
Collaborate with cross-functional teams to improve operational efficiency and customer retention.
Conduct root-cause analyses and recommend corrective actions for recurring issues.
Offer support for forecasting, budgeting, and strategic planning for after-sales operations.
Deliver actionable insights that enhance customer experience and reduce service costs.
Education Your profile: Bachelor's or Master's degree in:
Engineering
Economics
Business Administration
Technical Skills Good knowledge of vehicle parts and their functions
Knowledge about vehicle maintenance and service procedures
Automotive After-Sales knowledge
Advanced Microsoft Office skills
Excellent data analysis and reporting capabilities
Strong numerical and calculation skills
Languages English – Advanced
French – Advanced
Personal Competencies Strong analytical mindset
Excellent organizational skills and attention to detail
Ability to manage multiple priorities and deadlines
Proactive problem-solving attitude
Team-oriented and collaborative approach
Adaptability and flexibility in a dynamic environment
Reliability and accountability
Ability to perform under pressure
With more than 50 facilities in Europe, the
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