Assistant Manager, Complaints
Pubblicato il 10-10-2026 - Altro in Monza
Join to apply for the Assistant Manager role at Mulberry England . For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
in 2024 we proudly achieved B Corp Certification, demonstrating our commitment to impact on people and the planet.
At Mulberry, our Assistant Managers are called "People and Experience Leaders" because you must be passionate about people, determined to deliver an extraordinary customer experience, and open to learning and developing yourself and others.
Partner with your Store Leader to develop the best team:
Support in creating a high‐performing team where diversity is embraced and every person feels belonging.
Encourage discussions and invite ideas and different perspectives to drive creativity and collaboration.
Always be customer focused:
Nurture a welcoming and fun environment for customers and team.
Commit to delivering an engaging and memorable customer experience and inspire your team to do the same.
Develop and maintain key customer relationships using in‐store CRM tools to support you and your team.
Collaborate with your Store Leader to be commercial:
Continually demonstrate a commitment to driving your business.
Collaborate and build key relationships to accelerate store growth.
Demonstrate expert market awareness and use analysis to maximise trading opportunities.
Lead and deliver operational excellence, showing respect and consideration for people, product and environment.
Agile
An experienced Leader (preferably within luxury fashion but not essential)
In love with fashion
Support Mulberry to deliver an inclusive culture, behaving in an open‐minded and respectful way and acknowledging that views are not always shared.
As a certified B Corp, we are committed to using business for good; you will incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity and