Performance Management Advisor
Pubblicato il 10-10-2026 - Altro in Milano
Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognised icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture every day. We provide you with the opportunity to build relationships that will shape your career, your life and our famiglia. The opportunity to follow your own compass. Senior Client Advisor | Full‐Time | Milano
As part of the upcoming relocation of our Milano store, we are looking for a Senior Client Advisor to join our team and support this exciting new phase of growth.
The Senior Client Advisor will guide clients through the brand's values, heritage and product universe, developing meaningful long‐term relationships while contributing to the overall store performance. This role requires a strong client‐centric mindset, a passion for product storytelling, and the ability to collaborate effectively with the team to achieve shared goals and results.
Ensure excellent client experience while maintaining the quality standards required by the brand;
Support store operations while ensuring after‐sales service and follow‐up with clients;
Develop in‐depth knowledge of all product categories to deliver storytelling around collection, fabrics and treatments in line with the technical excellence that defines the brand;
Implement and maintain Company's Visual standards in store, collaborating with Visual Merchandising team, ensuring replenishment and stock management are consistently executed;
Be aware of Store's target and KPIs, supporting Managers in promoting a performance culture;
Strong previous experience in sales roles within Fashion Retail/ Hospitality; with interest/studies in Fashion‐related courses - Experience within Luxury and Contemporary Retail environment is a plus;
Excellent understanding of the luxury sector, KPIs, product sensitivity;
Service‐oriented, with strong communication