Mobile Service Supervisor, Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8c4w4m

What to Expect

Tesla’s Service Supervisors are the leaders of our remote mobile service team. In this role, you will be responsible for leading an engaged team of technicians while delivering an impeccable service experience through driving excellent results and delivering operational efficiency.

What You'll Do

- Provide effective supervision and coaching to assigned technical employees to achieve the required quality and service output goals Maintain appropriate service procedures and inventories Manage the smooth flow of work through our mobile operation
- Serve as the process leader for mobile activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service organization
- Lead, coach and develop a highly engaged team of technicians
- Partner with Area Service Manager and other key stakeholders to establish targets for quality, speed and cost in line with customer and business needs
- Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality
- Monitor to ensure that all employees comply with safety regulations and EHS procedures
- Fleet ownership ensuring full vehicle compliance in all areas including but not limited to MOT’s, Vehicle inspections, tyre wear
- Work with employees to resolve technical and personnel problems Schedule employees to effectively meet service needs and to ensure holiday and other time off consistent with company policies




- Responsible for selecting team members and ensuring they receive the required training Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources
- Provide effective daily communication in order to keep all team members working toward the same goals Communicate to employees all issues that affect the service center and overall service organization
- Partner with Service Management and other stakeholders to scale and grow the service production team in support of company targets
- Perform other duties as assigned by the Country Service Manager

What You'll Bring

- Proven ability to lead by example and be innovative with processes and efficiencies
- Analytical ability to understand and impact key performance indicators
- Problem solving initiative to fix problems when they arise, but also understand why and how they happened
- Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed
- A calm,



considered approach with exceptional communication skills and the ability to adapt your style dependent on whom you’re interacting with
- Have an interest in developing yourself as a people manager and continuously grow by actively learning, self-assessing and asking for feedback
- Possess the ability to build trust with your team and your Manager
- Digitally savvy – ability to adopt and adapt quickly to new technology and systems
- Good knowledge of MS Office
- Able to communicate, read, and write effectively in English & Italian language
- Must have and continue to maintain a valid driving license and safe driving record
- Must be willing to travel and work within managed area
- Leadership experience preferred

Minimum expected compensation: €48,720/annual salary plus equity and benefits

Expected Compensation

Minimum expected compensation: €48,720/annual salary plus equity and benefits.

Pay may vary depending on the assessment of job-related knowledge, skills, and experience.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8c4w4m