Technical Support Specialist – Systems

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h3Technical Support Specialist – Systems /h3pAre you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. /ppAt Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world’s most complex health challenges. Together, we bring MORE change to the world. /ppLearn about the Danaher Business System which makes everything possible. /ph3In This Role, You Will Have The Opportunity To /h3ulliProvide expert technical support via phone, email, and web for instrumentation systems (hardware, software, connectivity) and troubleshooting complex issues to ensure timely resolution of customer cases and continuity of patient testing. /liliEngage customers to collect and document detailed information about instrument-related complaints, performing in-depth root cause analysis and replicating issues when possible to identify effective solutions. /liliConduct advanced data analysis and systematic troubleshooting, applying a deep understanding of instrument hardware, software, and network connectivity to pinpoint causes of failures and resolve technical problems. /liliInvestigate and resolve customer technical issues spanning instrument functionality, prioritizing critical cases to restore system uptime for customers and patients, while providing support remotely and through on-site customer visits as needed to troubleshoot complex issues and assist customers directly.



/liliContribute to team learning and continuous improvement by sharing your expertise across systems, supporting knowledge base updates, mentoring less-experienced Technical Support colleagues, and assisting with training to improve overall team capability. /li /ulh3The Essential Requirements Of The Job Include /h3ulliBachelor’s degree (or equivalent experience) in Engineering, Electronics, Biomedical-engineering, Life Sciences, Clinical Laboratory Science, Laboratory Technician or a related field, with multiple years of relevant experience in technical support of medical devices, diagnostic instrumentation, laboratory systems, or a clinical laboratory environment. /lili2-3 years experience in health care / biomedical /handling Medical Devices in the region and Knowledge of diagnostic market /liliFamiliarity with molecular diagnostics and laboratory workflows in clinical or research settings. /liliDemonstrated expertise in troubleshooting complex hardware/software issues of laboratory instruments (e.g. mechanical, electronic, firmware) in a regulated medical device or diagnostics environment. /liliProficiency with computer systems and networking (e.g. Windows OS, LIS integration, basic networking protocols) used in laboratory or hospital settings /li /ulh3Travel, Motor Vehicle Record Physical/Environment Requirements /h3ulliAbility to travel 15%, in Europe, occasionally outside Europe /li /ulh3It would be a plus if you also possess previous experience in /h3ulliWorking with customer relationship management (CRM) or complaint handling systems (e.g.



Salesforce.com or similar tools) for technical support case management /li /ulpCepheid, a Danaher operating company, offers a broad array of comprehensive, competitive vantaggi programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. /ppAt Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide. /ph3Base salary and level of employment /h3pThis role is classified under the applicable CCNL (Comercio) as 1 Livello, which defines minimum terms, job classification, and baseline progression frameworks. The expected gross annual salary range for this role is , determined based on objective criteria such as experience, skills, and role-related competencies. /ph3Bonus / Incentive Pay /h3p10% of annual base salary /ppThis job is also eligible for bonus / incentive pay. This is the target earnings as % of base annual salary, subject to objective eligibility criteria and performance conditions as set out in the applicable scheme terms and conditions. /ph3Comprehensive Benefits Package /h3ulli8€ meal voucher per day worked /lilimandatory national insurance (Fondo Est) /lilisupplementary health insurance (Previass II) with full coverage for the employee and their family members /liliInternet reimbursement /liliHome Office and IT peripherals reimbursement /li /ulpFor more information, visit /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8c5l3w