Reservations Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8c61i3

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe,representingthe true elegant Italian but understated luxury experience for a worldwide Clientele.Our vision is to promote our welcoming,genuineand passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.Competenze, Esperienza, Qualifiche: se possiede i requisiti giusti per questa occasione, si candidi oggi stesso.Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world.RESERVATIONS AGENTMandarin Oriental, Lago di Como's ReservationsAgentis in charge oftimelyand accurately taking bookings, via e-mail and by telephone, ensuring that MOHG'sstandardsarerespected andsurpassed at all times.Duties and responsibilities:Handle reservation inquiries and relativewritten and oralcommunicationNavigate multiple web-based systems to manage various source of bookingsDaily control ofarrivals, pre-authorizationsand paymentsWork effectively by understanding,trustingand using tools and information appropriatelyConsistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.)



as set by managementBuild relationships with guests through active listening,maintainingan appropriate paceand using a conversational approach to deliver a warm and friendly guest experienceInspire loyalty through personalized and efficient service driven bytheguest's needsManage time effectivelyRequirements:Minimum one-year experienceina similar position,possibly inaluxury resort or hotelExcellent customer-service, communication, and organization skillsA positive, service-oriented attitudeStrong bilingual communication skills - writtenandverbal- inItalian and English.A third language is a plusGoodcomputer knowledgeincluding Microsoft Office packageMust be available to work flexible hours including evenings, weekends, and holidaysWe believe a diverse and inclusive culture is better for everyone.
Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which weoperate.All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability,backgroundor religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles.
xysqume No form of bullying, intimidation,discriminationor harassment of others will be tolerated.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8c61i3