10 ott - Roma
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Italian Speaking Video Streaming Customer Experts
About Mercier Consultancy Group
At Mercier Consultancy Group, we act as a global bridge between elite talent and the world's most influential organizations. Our mission is to facilitate seamless career transitions by offering bespoke recruitment solutions that empower professionals to thrive in international settings, all while benefiting from our dedicated, comprehensive support throughout their tenure.
Job Overview
We are actively recruiting for Italian Speaking Video Streaming Customer Experts. This is a unique opportunity for Italy-based professionals to relocate to Greece and build a career in the fast-paced digital media sector. You will represent a major entertainment brand, ensuring users receive high-caliber assistance while enjoying the Mediterranean lifestyle in Greece.
Key Responsibilities
Provide top-tier support for global streaming subscribers through phone, email, and live chat channels
Troubleshoot technical hurdles, billing inquiries, and account access issues for an expansive user base
Maintain currency on emerging streaming technologies and content libraries to deliver insightful, high-value advice
Take ownership of user issues to cultivate a flawless and engaging streaming experience for Italian-speaking customersReport on recurring technical patterns to help our internal partners optimize service delivery and platform stability
Act as a brand expert, guiding users through sophisticated streaming features and ensuring device compatibility
Consistently meet and exceed KPIs by demonstrating excellence in communication and driving high satisfaction ratings
Requirements
Full professional proficiency in Italian, both verbal and written
Possession of a valid EU passport (mandatory requirement)
Outstanding interpersonal communication abilities required to succeed in this role
A genuine enthusiasm for the streaming industry, digital content, and cinematic media
Strong technical aptitude and a desire to resolve complex digital streaming challenges
An upbeat, professional attitude coupled with a strong service-oriented focus
Benefits
What We Offer
Competitive salary package
Performance-based monthly bonuses to reward your hard work and achievements
Complete relocation support (flights, airport pickup, and initial hotel accommodation)
In-depth, paid professional training tailored for the streaming sector
Private medical insurance and additional corporate perks
Clear pathways for career progression and professional development
Life in Greece
Embarking on a career in Greece allows you to experience a harmonious blend of historical significance and modern urban energy. From the sun-drenched coastlines to the rich cultural landscape, living in Greece provides an exceptional environment for those looking to balance high-impact professional work with a relaxed and high-quality Mediterranean lifestyle.
Beyond the career advantages, Greece is celebrated for its warm hospitality and world-renowned culinary traditions. Our team at Mercier Consultancy Group manages every detail of your transition, ensuring you settle into your new home in Greece with ease and confidence.
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