Field Support Agent
Pubblicato il 10-10-2026 - Air Dolomiti in Verona
Air Dolomiti is one of the Italian airline of the Lufthansa Group. Since 1991, we have been connecting Italy with Europe through the major Group hubs, offering multiple daily flights with a modern Embraer fleet.
We are committed to delivering a reliable and high-quality travel experience, placing our customers at the heart of everything we do.
At Air Dolomiti, our people play a key role in shaping the travel experience we deliver every day. We foster a collaborative workplace where professionalism, teamwork, and continuous development are encouraged and supported.
As part of the Lufthansa Group, we work closely with a wide range of teams and professionals across the aviation industry. This provides valuable opportunities to broaden perspectives, share expertise, and contribute to projects within one of Europe's leading aviation groups.
If you share our passion for aviation, we would love to get to know you and welcome you on board!
We are currently looking for one Field Support Agent for a fixed term contract at our premises in Verona.
Main Functions :
- Remotely coordination of Air Dolomiti flights irregularities: cancellations, delays, diversions.
- Support to the airports of the Air Dolomiti network concerning the correct application of all company procedures (Ground Operations Manual).
- Monitoring of extra handling costs in order to implement cost-cutting measures during irregularity handling of Air Dolomiti flights.
Requirements:
- High school diploma or higher
- Fluent English (both written and spoken)
- Analytic approach and problem solving
- Good IT knowledge (MS Office)
- Be motivated, open-minded, target oriented
- Availability to work shifts
- Willingness to travel frequently for short periods
- Airport customer service and/or ramp dispatcher experience would be considered a plus
#J-18808-Ljbffr