Members Relations Intern

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8c9yuq

Your Mission, Should You Choose to Accept It Florence is buzzing and our members are at the center of it all. As our Member Relations Intern, you ll be one of the first faces people see and the reason they want to come back. From welcoming new arrivals, hosting our member spaces, to checking in with long-standing members, you ll help turn a great space into a genuine community. Some days you ll be catching up with members over coffee, getting to know their work and what they need. Other days you ll be tracking feedback, following up on concerns or helping the team spot who might need a little more love before they drift away. No two shifts look the same - and that s exactly the point. If you re a people person who genuinely cares about making someone s day better, and you want to learn the ins and outs of membership and retention, you ll feel right at home here.
What You ll Be Doing
- Being a familiar, welcoming face for our members getting to know them, their work, and what they need
- Helping to track member satisfaction and flagging anything that could improve their experience




- Collecting and responding to member feedback, and helping the team act on it
- Supporting retention efforts spotting members who might be disengaging and helping bring them back into the fold
- Assisting with onboarding new members so their first weeks feel seamless

What We re Looking For
- A natural people person you remember names, you ask good questions, and you follow up
- Calm and solutions-oriented when things get tricky
- Strong written and verbal communication skills
- An interest in hospitality, community, or membership businesses
- Organised enough to juggle multiple member relationships at once

What You ll Get
- Real responsibility from day one
- A front-row seat to how a membership club builds loyalty and community
- A team that moves fast and values your ideas

What You ll Have
- You are currently enrolled at a university within the EU You are studying Hospitality, Business

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8c9yuq