Special Care Team (SCT) Specialist
Pubblicato il 10-10-2026 - Applied Materials in Pavia
Overview
In this role you will manage SHU sales orders and act as the central contact for order fulfillment, collaborating with cross-functional teams to ensure on-time delivery and protect customer commitments. You will support high-value and R&D tools, handling escalations with clear, proactive communication. You drive delivery performance by prioritizing critical orders, identifying risks, and maintaining strong stakeholder relationships. This position offers meaningful impact in a global leader shaping semiconductor tooling and services.
Retribuzione / Benefits
- comprehensive benefits package
- premio program
- stock award program
- career development opportunities
- global exposure
- salary range shown
Responsabilità
- Manage SHU sales orders and communicate delivery status across the order lifecycle
- Coordinate with OCE and internal stakeholders for current critical order updates
- Prioritize and expedite orders to meet customer commitments
- Identify risks or escalations early and support timely resolution
- Collaborate with CSR, Logistics, Order Fulfillment, Planning, Purchasing, Sales, Manufacturing, and other teams to resolve requests
- Maintain professional relationships with customers,
FSO teams, and internal stakeholders during escalations
- Conduct proactive order reviews and follow up on required actions to support delivery performance
- Proactive updates to FSO/Customers on High Value Tools, R&D; Tools & SHU orders
- Follow up with OCE on latest status of critical orders
- Prioritize/Expedite/Communicate SHU order status
- Proactively address potential escalations
- Manage customer/FSO relationships
- Proactive Order review
Requisiti fondamentali
- Experience in supply chain, order management, customer service, or escalation management
- Experience using SAP for order management and fulfillment activities
- Strong written and verbal communication with internal and external stakeholders
- Understanding of order fulfillment, logistics, planning, purchasing, and escalation processes
- Ability to manage multiple priorities and time-sensitive actions
- Strong English communication; additional languages advantageous
- strong communication
- multi-tasking and prioritization
- relationship management
- SAP
- order management
- fulfillment