Technical Support Specialist – Systems
Pubblicato il 10-10-2026 - Cepheid in Milano
Technical Support Specialist – SystemsAre you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Può ottenere maggiori dettagli sulla natura di questa posizione e sui requisiti per i candidati leggendo quanto segue.
At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world’s most complex health challenges. Together, we bring MORE change to the world.
Learn about the Danaher Business System which makes everything possible.
In This Role, You Will Have The Opportunity To
- Provide expert technical support via phone, email, and web for instrumentation systems (hardware, software, connectivity) and troubleshooting complex issues to ensure timely resolution of customer cases and continuity of patient testing.
- Engage customers to collect and document detailed information about instrument-related complaints, performing in-depth root cause analysis and replicating issues when possible to identify effective solutions.
- Conduct advanced data analysis and systematic troubleshooting, applying a deep understanding of instrument hardware, software, and network connectivity to pinpoint causes of failures and resolve technical problems.
- Investigate and resolve customer technical issues spanning instrument functionality, prioritizing critical cases to restore system uptime for customers and patients, while providing support remotely and through on-site customer visits as needed to troubleshoot complex issues and as