10 ott - Trieste
Simcorp
Lead Service Delivery ConsultantApply: Milano: Trieste: Pistoia: Tempo pieno: Posted Today: R-210997
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Team Care
is looking for a new consultant with SimCorp Dimension experience to join the SimCorp office in Italy (Milano/Pistoia/Trieste).
Service Delivery Consultants
are experienced professionals who play a key role in supporting and enhancing SimCorp clients by delivering best‐practice market solutions and deploying services that optimize the use of SimCorp Dimension and beyond.In this role, you will engage with clients and subject‐matter experts across the globe.
Our consultants deliver Front‐to‐Back solutions, manage incidents and problems, and implement small changes or enhancements to existing and future client workflows.
Your work will contribute directly to increased automation, improved end‐user experience, and overall client satisfaction.
WHAT YOU WILL BE RESPONSIBLE FOR
As a Lead Service Delivery Consultant, you will:
* Serve as the primary point of contact for our clients regarding production support and overall customer relationship management.
* Provide live support for resolving problems and issues which occur in applications and the system operations of SimCorp Dimension to provide convincing and timely solutions to our clients.
* Fulfil application configuration maintenance and enhancement requests and the daily operations requests of the applications (including monitoring and troubleshooting).
* Assess creatively customer requirements regarding system enhancements of a highly complex nature and address these to product management to ensure that product management is always aware of future market requirements.
* Co-operate closely with SimCorp colleagues and the SimCorp clients to prioritize and provide best-practice solutions.
* Advise and service our clients by providing best practice market
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