Technical Service Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8cdifw

Overview
In this role you will provide essential field service for Abbott diagnostic instruments in Rome, delivering planned maintenance, hardware and software upgrades, and first-line support. You will work closely with lab staff and cross-functional teams to ensure reliable operation and customer satisfaction. You will help install and deinstall instruments and resolve issues to maintain service KPIs and profitability. This position offers meaningful impact in a global diagnostics leader, with opportunities to influence instrument performance and patient care.

Retribuzione / Benefits
- Target Premio: 10%
- Travel up to 75%
- Competitive salary (41,000–56,000 EUR)
- CCNL employment terms
- Professional development opportunities
- Full-time position

Responsabilità
- Provide first line service to Abbott Ambassadors (interventions under 4 hours)
- Schedule and perform planned maintenance activities




- Assist with instrument installations and deinstallations
- Maintain high customer satisfaction and meet service KPIs
- Address and resolve technical issues on the product line
- Collaborate with cross-functional teams to ensure smooth service delivery

Requisiti fondamentali
- 2/3 years of experience in a similar role
- Successful engagement with laboratory staff
- Technical expert for the product line responsibility
- Strong communication skills
- Ability to identify and drive issue resolution
- Experience with analytical tools and software
- Strong communication
- Customer-focused mindset
- Problem-solving and troubleshooting
- Analytical tools and software
- Hardware and software upgrades (TSBs)
- Planned maintenance

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8cdifw