10 ott - Italia
Temu
About the job
Responsibilities
1. Serve as a primary point of contact for sellers, addressing issues related to registration,
compliance, listing support, and account management promptly and professionally
based on the guidance of global teams.
2. Assist sellers in understanding platform policies, documentation requirements, and
troubleshooting steps, including but not limited to product listing errors, payment delays,
or compliance violations.
3. Collaborate with internal teams (Legal, Compliance, Product) to support the resolution
of seller escalations and improvement of processes.
4. Analyze seller pain points and feedback to propose platform or workflow
optimizations.
5. Conduct training sessions to provide information support for sellers on best practices
for account health and growth.
6. Track seller performance metrics (e.g., onboarding completion rates, issue resolution
time) and report trends to leadership.
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Differental