Quality Manager, dnata Italy
Pubblicato il 10-10-2026 - The Emirates Group in Pavia
Overview
As a Quality Manager for Airport Operations Italy, you will own the Quality Management System, ensuring regulatory, customer and company standards are met across Italian stations. You will lead audits, manage non-conformities, and drive continuous improvement in quality, safety, security and environmental performance. The role acts as the primary quality contact for regulators, customers and internal stakeholders, embedding dnata’s values and a culture of excellence. Based in Rome or Milan, you will shape certification programs and maintain ISO and related standards.
Retribuzione / Benefits Lavoro da remoto policy (max. 8 days/month)
Meal vouchers
competitive remuneration package
Responsabilità Develop, maintain and improve the Quality Management System (QMS) across functions
Ensure compliance with regulatory, customer, company, ISAGO/ISO, aviation and airport requirements
Lead quality assurance and control through audits, inspections and process reviews
Coordinate internal and external audits and report outcomes to senior management
Manage non-conformities and CAPAs via dnatahub Issue and Action Management
Monitor KPIs, incidents and trends to drive continuous improvement in quality, safety, security and environment
Support achievement and maintenance of ISO certifications
Act as the primary quality contact for customers, regulators and airport authorities
Promote dnata values and a respectful, inclusive culture
Requisiti fondamentali Bachelor’s degree in Business, Engineering or related field
Minimum 5 years in quality systems, audits, compliance programmes and continuous improvement in airport/ground handling
Strong knowledge of QMS, auditing principles, aviation regulations and industry standards
Strong communication and stakeholder management skills
Excellent planning, analytical and time management abilities with attention to detail
Collaborative, cross-functional work style
Fluency in English and Italian
stakeholder management
effective communication
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