10 ott - Latina
Abbott
Overview
In this role you will provide essential field service for Abbott diagnostic instruments in Rome, delivering planned maintenance, hardware and software upgrades, and first-line support. You will work closely with lab staff and cross-functional teams to ensure reliable operation and customer satisfaction. You will help install and deinstall instruments and resolve issues to maintain service KPIs and profitability. This position offers meaningful impact in a global diagnostics leader, with opportunities to influence instrument performance and patient care.
Retribuzione / Benefits Target Premio: 10%
Travel up to 75%
Competitive salary (41,000–56,000 EUR)
CCNL employment terms
Professional development opportunities
Full-time position
Responsabilità Provide first line service to Abbott Ambassadors (interventions under 4 hours)
Schedule and perform planned maintenance activities
Assist with instrument installations and deinstallations
Maintain high customer satisfaction and meet service KPIs
Address and resolve technical issues on the product line
Collaborate with cross-functional teams to ensure smooth service delivery
Requisiti fondamentali 2/3 years of experience in a similar role
Successful engagement with laboratory staff
Technical expert for the product line responsibility
Strong communication skills
Ability to identify and drive issue resolution
Experience with analytical tools and software
Strong communication
Customer-focused mindset
Problem-solving and troubleshooting
Analytical tools and software
Hardware and software upgrades (TSBs)
Planned maintenance
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