Senior Customer Success Architect
Pubblicato il 11-10-2026 - Cisco Systems in Roma
Meet the Team
Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations.
Your Impact
This is a remote position, and candidates from across the EMEA region are being considered.
The Customer Success Architect (CSA) team is a distributed team of domain experts Kubernetes, Cloud Native technologies and networking. The team is the primary of our customers' value realization with Cisco’s Isovalent Enterprise Platform. CSAs engage daily with customers. They are leaders with vision who bring their deep expertise in cloud native technologies to make sure our customers are running reliable production workloads. They are also great collaborators and problem solvers, not afraid of coordinating and engaging with multiple groups (engineering, partners, product, marketing etc...)
to bring the best of Cisco Isovalent and our product with the help of our customers. Last, CSAs are great coaches, capable of distilling new concepts and technologies to our customers and presenting various solutions and their tradeoffs to our customers. Above all, CSAs are amazing teammates.
What You’ll Do:
- Help our customers be successful with Cilium Enterprise
- Engage with assigned customer accounts to accelerate their value realization by designing, implementing and guiding production rollouts
- Build deep technical relationships with key customer stakeholders and be a trusted advisor
- Conduct workshops for customers on our existing and new product capabilities
- Bring your customer's domain knowledge to collaborate with engineering and support teams to unblock customer issues
- Help create workshops, training material, reference architectures, product documentations and any relevant artifact that would help