10 ott - Italia
Ewc Growth
The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include:
Develop a thorough understanding of European Wax Center services and products
Upsell and cross-sell retail products & various waxing services
Educate guests on benefits and savings of Wax Passes
Arrive to work timely following the appropriate dress code, including wearing of the required name tag
Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
Confirm each guest service(s) and offer recommended/related add on service(s)
Administer check-ins and check-outs, processing payments, refunds and reservation requests
Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
Organize the reservation book based on guest requests and associate availability
Perform opening and closing procedures for the center
Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms
~ High school diploma or GED
~ Exposure to luxury service preferred
~2+ years customer service experience or sales experience, preferably in a retail environment
~ Exceptional interpersonal skills
~ Excellent written and verbal communication with strong attention to detail
~ Good time management and organizational skills
~ Flexibility to perform external or internal events may be required
~ Ability to work flexible days and hours, including weekends/evenings
~ Exude a positive, friendly, and personable demeanor
~ Ability to receive and provide feedback
~ Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook
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