Spa Receptionist Supervisor
Pubblicato il 11-10-2026 - Rosa Alpina 1537 in Italia
Location Overview Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.
Position purpose As a Spa Receptionist Supervisor, you will be one of the first and most important points of contact for our Spa guests. Your role is to create a sense of calm, warmth and genuine connection from the very first interaction. With an intuitive understanding of luxury hospitality, you will anticipate the needs of our guests, personalize their experience and ensure that every detail is handled with care and discretion. Beyond the reception desk, you will be a trusted presence within the Spa team, supporting the Spa Manager and colleagues in delivering a seamless, effortless and deeply personal experience. You will embody the philosophy that true luxury is not about formality, but about knowing what a guest needs before they have to ask.
Key responsibilities
Welcome each guest with genuine warmth,
presence and understated elegance. Take the time to understand each guest's preferences, expectations and individual needs. Anticipate requests and respond proactively, ensuring that guests feel recognized and genuinely cared for. Develop meaningful relationships with returning guests and maintain a strong awareness of their preferences. Ensure that every interaction reflects the highest standards of Aman hospitality. Maintain absolute discretion and confidentiality when interacting with VIPs and high-profile guests. Manage the Spa reception with confidence, elegance and attention to detail. Coordinate treatment reservations, changes, cancellations and waiting lists. Ensure seamless communication between reception, therapists and the wider Spa team. Maintain an accurate awareness of the day's appointments, guest preferences, special occasions and operational priorities. Maintain a deep knowledge of a