Technical Helpdesk Coordinator Level 1

11 ott - Italia
CEIPAL

Key Role Responsibilities
First point of contact for all end user reporting technical issues over the phone Chat or email or web
Responsible for providing the first line of technical support of hardware Operating Systems subsystems andor applications for customers andor employees
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Applies basic diagnostic techniques to identify issues investigate causes and recommend solutions

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