Spa receptionist supervisor
Pubblicato il 11-10-2026 - Amangiri in Fratte Rosa
Location overview
join our team in aman rosa alpina, a historic luxury resort in the dolomites.position purpose: as a spa receptionist supervisor you are a primary point of contact for spa guests, creating calm, warmth and personalized service.
Key responsibilities
- welcome each guest with genuine warmth, presence and understated elegance.
- understand guest preferences, anticipate requests and respond proactively.
- develop relationships with returning guests and maintain awareness of their preferences.
- maintain discretion and confidentiality, especially with vips.
- manage the spa reception, coordinate reservations, changes, cancellations and waiting lists.
- ensure seamless communication between reception, therapists and the spa team.
- keep accurate knowledge of daily appointments, guest preferences, special occasions and operational priorities.
- maintain immaculate reception area in line with aman standards.
- collaborate with other hotel departments for a seamless guest experience.
- contribute to spa revenue through appropriate upselling and cross‑selling.
- support the spa manager in supervising and coordinating the spa reception team.
- lead by example, coordinate daily assignments, priorities and shift responsibilities.
- conduct or support daily briefings and communicate relevant information to the team.
- coach and guide reception colleagues in service standards, spa procedures and treatment knowledge.
- monitor service standards and provide constructive feedback.
Experience & skills
- previous experience in a luxury hotel, spa or wellness environment.
- 2‑3 years of experience in spa reception or a similar guest‑facing role; senior or supervisory experience preferred.
- excellent command of english and italian; additional languages a plus.
- strong knowledge of spa treatments, wellness experiences and luxury guest expectations.
- experience with spa booking systems and hotel systems.
- strong organizational, communication and attention‑to‑detail sk