Technical Support Specialist – Systems
Pubblicato il 11-10-2026 - Philips in Bologna
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cepheid, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you'll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world's most complex health challenges. Together, we bring MORE change to the world. Learn about the Danaher Business System which makes everything possible.
The Technical Support Specialist - Systems is responsible providing advanced product support to customers (and internal teams) who require assistance with Cepheid's molecular diagnostics instruments products, ensuring timely resolution of complex instrumentation, software and hardware-related technical issues that directly impact customer satisfaction and patient outcomes. This position reports to the Customer Care Manager of Italy/Portugal and is part of the Technical Customer Support team, located in South Europe and will be fully remote.
In this role, you will have the opportunity to:
- Provide expert technical support via phone, email, and web for instrumentation systems (hardware, software, connectivity) and troubleshooting complex issues to ensure timely resolution of customer cases and continuity of patient testing.
- Engage customers to collect and document detailed information about instrument-related complaints, performing in-depth root cause analysis and repli