11 ott - Genova
Carnival Cruise Line
Live your ambition. Lead with impactShape customer engagement strategies that turn insights into memorable experiences and measurable business growth.Join us in Genoa as Casino Customer Marketing Manager and play a pivotal role in shaping the future of Casino customer engagement at Costa. You will lead the orchestration of strategic marketing initiatives that connect customer insights, commercial objectives, and memorable guest experiences. Partnering with international stakeholders across Carnival Global Gaming and Costa's commercial ecosystem, you will bring campaigns to life that strengthen customer loyalty, unlock revenue opportunities, and deliver measurable business impact at scale. Live your ambition. Lead with impact
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Casino Customer Marketing Strategy & Campaign OrchestrationYou will lead the planning and activation of Casino promotional campaigns, translating commercial priorities into compelling customer engagement initiatives.
Acting as the key connector between Carnival Global Gaming and Costa’s commercial and marketing functions, you will ensure that campaigns, offers, targeting strategies, and customer journeys are aligned, commercially effective, and ready for execution.
Customer Segmentation, Offer Governance & Customer Value CreationYou will define audience and engagement strategies leveraging customer insights, behavioral data, and CRM capabilities. You will oversee the governance of promotional mechanics, discounts, vouchers, and campaign eligibility criteria, ensuring every initiative delivers relevant customer experiences while maximizing business performance and campaign effectiveness.
Cross-Functional Leadership, Execution Excellence & Performance OptimizationYou will coordinate a diverse ecosystem of stakeholders across Marketing, Revenue Management, Sales Channels, IT, CRM, and external partners to
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