09 ott - Torino
Basicnet
We arelooking for a
Customer Service Manager – Italy Wholesale
to lead ourCustomer Service team and ensure an efficient, proactive and solution-orientedservice for our Wholesale business.
Reportingto the
Italy Wholesale Commercial Director
, the role combines teamleadership with hands-on operational responsibility across order management,shipments, deliveries, customer requests and issue resolution.
Proven experience in
B2BCustomer Service
, ideally within fashion, apparel, retail or consumergoods.
Previous experience leading orcoordinating a team.
Solid knowledge of
Wholesaleprocesses
, order management and delivery flows.
Strong cross-functionalcollaboration and stakeholder management skills.
Excellent organizational,analytical and problem-solving abilities.
Proactive, autonomous andresults-oriented approach.
Good knowledge of
Excel
and ERP/business management systems.
AS400 experience is a plus.
Italianand English proficiency.
If you arean experienced Customer Service professional looking for a role combining
teamleadership, operational ownership and continuous improvement
, we would loveto hear from you.
#J-*****-Ljbffr
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