Front Office Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8cntae

Your main tasks :
Be Casa Monti's ambassador to customers and partners, and have a thorough knowledge of our establishment's environment
You will supervise the team of receptionists, valets and baggage handlers and provide feedback on their performance.
In the absence of the reservations department, you will manage reservation requests
Check and follow up on all reservations
Build loyalty among existing customers and ensure the satisfaction of new customers
Monitor, handle and resolve customer disputes in close collaboration with your line managers
Manage Front Office schedules
Provide training for Front Office teams
Give tours of the establishment to professionals and customers
Supervise the team of receptionists,



valets and baggage handlers and provide feedback on their performance
Ensuring that Front Office procedures are complied with, updated and optimized
Control and monitor accounts receivable
Develop the hotel's turnover through upsell actions
Ensure proper management of the cash register, daily closings and commission invoices
Manage, motivate and organize the work of the teams in order to optimize customer satisfaction
Participate in and lead Head of Department meetings
You will be responsible for welcoming guests and allocating rooms, working closely with the housekeeping department.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8cntae