Forward Deployed Engineer (Fde)

09 ott - Milano
Wave Group

pbJob Title: /b Forward Deployed Engineer (FDE) /p pbSalary: /b ideally up to €90k (flex for strong candidates) /p pup to b35% premio /b (~20% standard, rest based on performance) /p pbvery generous early-stage equity /b /p pbLocation: /b Milan (ideally 1-2 office days/week but flexible) /p pbCompany /b: autonomous AI agents for enterprise clients /p h3About the company /h3 pThis rapidly scaling start-up is building an AI-native platform that lets enterprise clients run high-volume operations through autonomous, conversational agents — voice, chat and messaging, deployed across dozens of countries in over 60 languages, for some of the largest employers in the world.
/p pThe company's core technical challenge is multi-agent orchestration that stays rock-solid at scale — reliable, secure and observable whether it's deployed for a healthcare provider in the US or a retailer in Latin America.
/p pFounded by an experienced team with two prior successful exits, backed by a top-tier European VC, and already trusted by household-name enterprise customers.
/p h3About the role /h3 pYou'll be the technical bridge between the company and enterprise customers in your market — understanding their workflows,



configuring and extending the AI systems to fit, and staying accountable for real production outcomes, not just a go-live.
/p pThis is a heavily hands-on role: most of your time is spent building and deploying (~70%), with the client-facing side being ~30%.
You'll turn what you learn in the field into reusable modules and playbooks that speed up every deployment after yours.
/p h3Must have requirements: /h3 ul liProfessional fluency in bEnglish /bandb Italian /b /li liDirect customer-facing experience (FDE, field engineering, consulting or solutions roles) /li liStrong foundation in Python, FastAPI /li liExperience with LLMs Agentic AI in production /li liComfortable moving between high-level problem definition and hands?on debugging /li liStartup pace and mentality - high energy, ownership, proactiveness, hunger to innovate and succeed, comfortable operating with ambiguity /li liExperience with AI Voice Agents / Conversational AI /li liAdditional fluency in Spanish, German, French or Portuguese /li liFDE/Solution engineering experience specifically on agentic AI / LLM-based products, not just traditional SaaS /li /ul #J-*****-Ljbffr

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