Customer Service Representative
Pubblicato il 11-10-2026 - Biotecnologie - Farmacia - Chimica in Assago
Job Title: Customer Service RepresentativeSummary: Prime contact for order-related activities, owning an independent portfolio of all customer accounts in one or two segments for their region. Acts as the extended arm of the commercial organization, fully accountable (RACI) for execution from order creation to delivery.
Responsibilities Include:
Efficiently process order-to-cash from contract management through order confirmation, ad-hoc invoicing and delivery — all order types and customers (EDI, export, web orders);Act as front-line business contact for product, service and supply chain inquiries; keep clients proactively informed and act to maximize ability to serve;Analyze SAP reports to identify and resolve open issues; interface with Sales, Demand Planning, Logistics, Product Stewardship, Trade Compliance and Quality;Receive, enter and manage customer non-conformances/claims, including debit/credit note management;Build sustainable customer trust through open, proactive communication.
Qualifications:
The following are required for the roleBachelor's degree/ Diploma with Customer Service Experience;Customer focused mindset;Fluent English: spelling, syntax, grammar;Significant customer relations experience in complex international and ever-changing environments;Ability to handle multiple requests and demands on time, prioritize workload depending on needs of customer and business for on-time completion of each request;Display strong business acumen enabling to take initiative and ownership of difficult customer situations;Inspires top performance in others by example of work ethic and job performance;Keen sense of customer relations illustrated by effective communication (verbal and written) and interpersonal skills;Attentive to details;Ability to maintain composure under stress, a sense of urgency when performing tasks; excellent organizational skills. The following are preferred for the role: Experience in chemical industry ideal.
Handling of Order Management