11 ott - Italia
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Italian Speaking Customer Service Agent For Microsoft
About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm, specializing in connecting elite talent with industry-leading corporations across Europe. As a leader in the human capital sector, we pride ourselves on facilitating career-defining opportunities within the global IT industry.
Job Overview We are currently sourcing exceptional professionals for the Italian Speaking Customer Service Agent For Microsoft position in Greece. This role offers the unique chance to join a world-class IT team in Athens, combining high-level technical support with the vibrant professional culture of one of the most sought-after jobs in Greece.
Key Responsibilities Provide high-level technical assistance for Microsoft software and service ecosystems
Resolve complex IT inquiries via telephone, email, and live chat, ensuring maximum user satisfaction
Maintain detailed documentation of technical issues and troubleshooting steps within our CRM systems
Collaborate with cross-functional IT teams to elevate and resolve critical product concerns
Adhere to strict service level agreements (SLAs) within the fast-paced Information Technology sector
Stay updated on the latest Microsoft technological releases and cloud computing trends
Deliver consistent, professional, and empathetic support to Italian-speaking enterprise and consumer clients
Requirements Native or fluent Italian (spoken and written) is absolutely essential for this role
Valid EU passport or work permit allowing residency and employment in Greece
Strong affinity for technology and passion for the IT industry
Exceptional communication skills and a customer‐centric mindset
Ability to thrive in an international, multicultural environment
Previous experience in technical support or customer service is highly preferred
Benefits What We Offer
Competitive Monthly Salary
Two Extra Salaries Per Year (13th and 14th salary premio)
Monthly Performance
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