Field Service Technician - Remote, Milan Hardware

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8cu4zo

h3Field Service Technician - Remote, Milan /h3 h3Own end-to-end on-site installation, training, and maintenance for Formlabs systems in Italy /h3 pLocation: Milan, Lombardy /p h3About The Role /h3 h3Field Service Technician - Remote, Milan /h3 pDo you want to change how the world creates? /p pAt Formlabs, we're building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we're helping everyone design, prototype, and manufacture faster than ever before. /p pAs the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across Italy. This is a role where you will be traveling 80% or more of the time. /p pYou will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them. /p pWe're a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you're ready to shape the future of fabrication, come build it with us. /p pThe Challenge: /p ul liInstallation Customer Training (On-Site) ul liEquipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems. /li liUser Training:



Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance. /li liDemonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed. /li /ul /li liBreak-Fix Maintenance (On-Site) ul liRapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs. /li liPreventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window. /li liTroubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve 'single visit resolutions' to minimize travel and downtime. /li /ul /li liLogistics Reporting ul liVisit Volume: Execute a high volume of activity. /li liTravel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time. /li liDocumentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.



/li /ul /li /ul pYour Profile: /p ul liYou are based in Milan or within a 45-minute drive (highly preferred due to hub connectivity). /li liYou are energized by travel and willing to be on the road 80%+ of the time. We pay for your time spent traveling, and this position is eligible for overtime. /li liYou have a strong technical background (electromechanical/hardware) and the soft skills required to teach others how to use that technology. /li liFluency in English and Italian (C1-C2). You can explain complex technical concepts simply and effectively. /li liValid driver's license (B) is required. /li /ul pBonus Skills: /p ul liFluency in German/French /li liPassion for 3D printing and emerging technologies /li liExperience in rapidly-growing startup environments /li /ul pOur Perks: /p ul liShares in the company (we're a double unicorn company!) /li liOvertime payment eligibility /li liLearning and development budget /li liFun team events /li /ul pWe build amazing things. Come join us! /p pHelp us build an inclusive community that will change the face of 3D printing. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. /p pYour personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8cu4zo