Customer Service Representative

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pJob Title: Customer Service Representative /p /brpSummary: Prime contact for order-related activities, owning an independent portfolio of all customer accounts in one or two segments for their region. Acts as the extended arm of the commercial organization, fully accountable (RACI) for execution from order creation to delivery. /p /brh3Responsibilities /h3 /brpEfficiently process order-to-cash from contract management through order confirmation, ad-hoc invoicing and delivery — all order types and customers (EDI, export, web orders); Act as front-line business contact for product, service and supply chain inquiries; keep clients proactively informed and act to maximize ability to serve; Analyze SAP reports to identify and resolve open issues; interface with Sales, Demand Planning, Logistics, Product Stewardship, Trade Compliance and Quality; Receive, enter and manage customer non-conformances/claims, including debit/credit note management; Build sustainable customer trust through open, proactive communication. /p /brh3Qualifications /h3 /brul /brliBachelor's degree/ Diploma with Customer Service Experience /li /brliCustomer focused mindset /li /brliFluent English: spelling, syntax, grammar /li /brliSignificant customer relations experience in complex international and ever-changing environments /li /brliAbility to handle multiple requests and demands on time, prioritize workload depending on needs of customer and business for on‑time completion of each request /li /brliDisplay strong business acumen enabling to take initiative and ownership of difficult customer situations /li /brliInspires top performance in others by example of work ethic and job performance /li /brliKeen sense of customer relations illustrated by effective communication (verbal and written) and interpersonal skills /li /brliAttentive to details /li /brliAbility to maintain composure under stress, a sense of urgency when performing tasks /li /brliexcellent organizational skills /li /br /ul /brh3Preferred /h3 /brul /brliExperience in chemical industry ideal.



/li /brliHandling of Order Management process in international work environment. /li /brliMaster in SAP (SD module). /li /brliUniversity master's degree is an asset. /li /br /ul /brh3What We Offer /h3 /brul /brliBase Pay Range: €34,700 - €50,820 /li /brliThis role may also be eligible for variable incentive compensation. /li /brliAny such incentives are governed by the terms of the Company’s applicable plans and are based on company performance and/or individual performance. /li /brliAt Momentive, we value your well-being and offer competitive total rewards and development programs. /li /brliOur inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. /li /brliTogether, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. /li /br /ul /brh3About Us /h3 /brpMomentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more. /p /brpMomentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. /p /brpWe are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law. /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8cua4i