Customer Care Specialist (m/f/d)
Pubblicato il 11-10-2026 - IFCO SYSTEMS Italia S.r.l. (Italy) in Milano
pWe are the world market leader for reusable packaging containers (RPCs) for fresh food and are constantly optimizing our products. We help make the food supply cycle for the population more sustainable. With our RPCs, safety for food transport is improved, there is less waste of food and at the same time the lifespan of the products increases. Through our products and the need for less packaging materials we reduce the carbon footprint. The future is circular /ph3Key responsibilities /h3ulliCustomer Onboarding and Master Data Management – Supports a seamless onboarding experience by collecting, validating, and maintaining accurate customer master data across relevant systems. /liliOrder Administration and System Accuracy – Ensures timely and precise maintenance of order-related information in ERP and CRM systems, contributing to smooth operational processes. /liliCustomer Support and Issue Resolution – Serves as a reliable point of contact for customer inquiries and complaints, resolving standard topics independently and escalating complex matters when appropriate. /liliProactive Customer Communication – Keeps customers informed about delivery changes, delays, shortages, and order updates to support a positive customer experience. /liliBilling and Order Execution Support – Assists with invoicing activities, inventory-related processes, and the timely coordination of billing and invoice clarification topics. /liliTraining and Process Support – Supports system-related trainings and helps customers and internal stakeholders navigate operational processes effectively. /liliEscalation and Continuous Improvement – Identifies operational challenges, escalates issues when needed, and contributes to process optimization through feedback and knowledge sharing.
/liliService Excellence and Data Quality – Maintains high standards in case documentation, data accuracy, responsiveness, and customer satisfaction while supporting consistent service delivery. /li /ulh3We expect /h3ulliEducational Background – Degree in Business Administration, Office Management, Supply Chain Management, or a related field, providing a solid foundation for customer-focused operations. /liliCustomer Care Experience – Gained practical experience in customer service environments, including customer onboarding, master data maintenance, and day-to-day customer support activities. /liliCustomer Relationship Management – Confidently handles customer inquiries and complaints, ensuring a professional and solution-oriented experience while escalating complex topics when appropriate. /liliOrder-to-Cash Knowledge – Familiarity with invoicing, invoice dispute resolution, credit memos, and related customer billing processes within a structured business environment. /liliSystems and Process Expertise – Comfortable working with ERP and CRM systems and supporting customer lifecycle processes with a strong focus on accuracy and data quality. /liliCommunication and Collaboration Skills – Strong communication skills with the ability to build positive customer relationships and collaborate effectively with cross-functional teams using tools such as Microsoft Teams.
/liliContinuous Improvement Mindset – Committed to process adherence, documentation quality, and identifying opportunities to improve efficiency and service excellence. /liliLanguage Skills – Fluent in Italian and able to communicate professionally in English within an international business environment. /li /ulh3We offer /h3ulliMake a difference where it matters – Play a key role in a sustainable and future-proof industry. /liliA culture of appreciation and respect – Join an international team where collaboration thrives. /liliFlat hierarchies, fast decisions – Your ideas matter and drive real change. /liliWork your way – Enjoy flexible working hours and hybrid work. /liliUnlimited learning opportunities – Access to unlimited LinkedIn Learning. /liliSupport when you need it – Our Employee Support Program. /li /ulpAt IFCO, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. /ppWe welcome applicants from all backgrounds, ethnicities, cultures, and experiences. /ppIFCO is an equal opportunity employer. /ppIFCO is a leading global provider of reusable packaging solutions for fresh foods, empowering customers to participate in the circular economy in 50+ countries. IFCO operates a pool of over 400 million reusable packaging containers (RPCs) globally, which are used for over 2.5 billion shipments of fresh fruits and vegetables, meat, poultry, seafood, eggs, bread, and other items from suppliers to grocery retailers every year. IFCO RPCs ensure a better fresh food supply chain by protecting freshness and quality and lowering costs, food waste and environmental impact compared to single-use packaging. More: | Follow us on LinkedIn @IFCO SYSTEMS /p #J-18808-Ljbffr