Client Advisor - Milan La Rinascente MW

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8cung6

pDepartment: RETAIL OFFLINE /p pLocation: IT /p h3About the Role /h3 pWe are seeking a highly dedicated bClient Advisor /b to join the prestigious Burberry team at Milan La Rinascente. This role is pivotal in cultivating meaningful and lasting relationships with our discerning clientele, providing an exemplary personalised service that encapsulates the essence of Burberry’s heritage and contemporary luxury. Reporting directly to Store Management, you will play a key role in driving sales performance while ensuring every client interaction reflects Burberry’s commitment to excellence. /p h3Key Responsibilities /h3 h3Service and Sales Excellence /h3 ul liConsistently achieve and surpass individual and store sales targets alongside other core commercial Key Performance Indicators (KPIs). /li liDeliver an extraordinary luxury service by passionately sharing the Burberry story, inspiring clients and creating a deep affinity for the brand and its fashion-forward collections. /li liEngage clients through an expert understanding of products, styling, and fashion trends, tailoring recommendations to meet their unique tastes and requirements. /li liManage the complete client journey by: ul liCreating an exceptional and welcoming first impression. /li liIdentifying and understanding client needs through attentive and empathetic communication. /li liPresenting products with styling expertise to enhance the client’s experience. /li liEffectively closing sales while fostering long-term client relationships. /li /ul /li liMaintain client engagement post-sale by providing high-quality after-sales support including follow-ups and personalised communication. /li liSupport daily store operations to uphold the highest luxury standards in both customer-facing and back-of-house environments. /li liAssist in product replenishment, oversee inventory accuracy, manage markdowns, and ensure the stockroom is well organised and efficient. /li liStrictly adhere to Burberry policies, procedures, and visual merchandising guidelines to ensure a consistent brand experience.



/li liCollaborate with team members to foster a supportive and positive work atmosphere that champions teamwork. /li /ul h3Client Engagement and Development /h3 ul liDevelop and nurture strong, personalised relationships with clients to enhance long-term loyalty and engagement. /li liProvide appointment-based personalised shopping experiences that deepen client relationships and facilitate incremental sales opportunities. /li liProactively acquire new luxury clients by utilising networking and clienteling strategies with a clear commercial focus. /li liDrive client retention by maintaining regular and meaningful contact, addressing sales follow-ups and specific client requests promptly. /li /ul h3Knowledge, Skills and Experience /h3 ul liA proven record of consistently achieving and exceeding sales targets within luxury retail. /li liExperience in clienteling and building a loyal client book through exceptional relationship management. /li liA strong passion for fashion, art, and culture with a deep appreciation of luxury retail dynamics. /li liExtensive product knowledge encompassing Burberry’s collections as well as an insight into competitor offerings to effectively position Burberry in the market. /li liExperience working collaboratively within a team-focused environment, contributing positively to shared goals. /li liFluency in the local language is essential; proficiency in English is highly desirable to engage with an international clientele. /li liAdditional language skills will be considered an asset, enhancing communication with Burberry’s diverse client base. /li /ul pAt Burberry, we believe in nurturing talent and providing opportunities for professional growth within a dynamic and heritage-rich environment. By joining our team, you will be part of a global luxury brand renowned for innovation, craftsmanship and timeless elegance. You'll enjoy a collaborative workplace that values inclusivity and diversity, where your passion and expertise will be celebrated, and your contribution will directly impact the success of the brand. /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8cung6