Spa Receptionist Supervisor

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Spa Receptionist SupervisorApply: Aman Rosa Alpina - San Cassiano, Italy: Tempo pieno: Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.Position purposeAs a Spa Receptionist Supervisor, you will be one of the first and most important points of contact for our Spa guests.With an intuitive understanding of luxury hospitality, you will anticipate the needs of our guests, personalize their experience and ensure that every detail is handled with care and discretion.Beyond the reception desk, you will be a trusted presence within the Spa team, supporting the Spa Manager and colleagues in delivering a seamless, effortless and deeply personal experience.You will embody the philosophy that true luxury is not about formality, but about knowing what a guest needs before they have to ask.Key responsibilities* Welcome each guest with genuine warmth, presence and understated elegance.* Manage the Spa reception with confidence,



elegance and attention to detail.* Ensure seamless communication between reception, therapists and the wider Spa team.* Maintain a deep knowledge of all treatments, wellness experiences, facilities and products available within the Spa.* Ensure the Spa reception and surrounding areas are always immaculate and presented in accordance with Aman standards.* Work closely with other hotel departments to ensure a seamless experience for every guest.* Contribute to Spa revenue through appropriate upselling and cross-selling while always protecting the integrity of the guest experience.* Support the Spa Manager in the daily supervision and coordination of the Spa Reception team.* Lead by example and maintain consistently high standards of guest service and professional conduct.* Coordinate daily assignments, priorities and shift responsibilities to ensure smooth operations.* Conduct or support daily briefi

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8cuqse